Facility Guidelines

Access

Access is by reservation only.  Members may make 1 reservation per day.  Photo ID or a past Y Membership card must be presented to check in.

Drop in access without a reservation is not available.  At this time the Y is unable to accommodate access for drop ins, visiting Y members, guests or promotional members.

For information on COVID protocols, facilities and services available click the link below.

Know Before You Go

Lost and found

During the COVID-19 pandemic we are unable to store any items left behind. Call the Y (250.386.7511) on the same day and we can try to locate your item for you.

Parking

The Westhills Y has large public parking lots available to members, no parking pass is required.

At the Downtown Y parking is available on a first-come, first-serve basis and is for Downtown Y members only while they are using the Downtown facility for a maximum of 2-hours. Parking lot entrances are located on Broughton Street and on Courtney Street.

When you arrive for your first visit please ask a Y staff member for a parking pass.  All parking passes expire on December 31. New parking passes are available for pick up early December at the Downtown Y. It is the responsibility of the member to renew their parking pass before December 31.  Parking passes must be displayed on the rear-view mirror of the vehicle. Robbins Parking Services monitors the Downtown Y parking lot. Failure to comply with parking guidelines may result in ticketing or towing by Robbins. All parking disputes must be addressed with Robbins.

Please note: There is a waiting lane in the Broughton Street parking lot. This lane is for members wishing to wait for an available space if the lot is full. Do not idle or block the sidewalk if you choose to use the waiting lane.

Etiquette

The Y is a shared experience for everyone to enjoy. Each of us can make it better for all by being considerate of others. Y members, participants and staff pledge to treat one another with respect and dignity. Membership is enhanced when all members share in promoting agreed standards of courtesy and behaviour.

Dress Code

In order to respect the comfort and safety of everyone in the facility, proper workout wear is required. Athletic/closed toe shoes are required, along with comfortable tops and bottoms suitable for your fitness regime, and our family environment.  Clothing that expresses any profane or discriminating messages is not permitted.

Bathing attire in the pool includes attire used for the purpose of swimming only. When using any of the pools, all swimmers must change from street clothes to swimming attire. Swimming attire must permit individuals to participate safely in programs and be suitable for our family environment. T-shirts over swimsuits are permitted, however undergarments and cut offs are not.  Religious requirements will be accommodated as long as safety of self and others is not compromised. Outdoor shoes are not permitted in the shower areas or pool deck.

Smoking Policy

There is no smoking anywhere on Y property. This includes parking lots.

Sensitivities to scents

Some members have severe allergies or sensitivities to strong scents. Please restrict the use of perfumes, colognes, hairsprays and body sprays.

Food and drink

Food is only permitted in the lobby area.  Non-spill beverage containers may be used throughout the facility.  Please note glass is not permitted anywhere in the facility.  Please help us keep our facility clean and well-maintained

Image recording devices

For personal security and privacy, photography and video recording are not permitted anywhere in the facility. Any exception to this protocol is only with expressed written permission of the Centre Manager. The use of image recording devices (including cell phone/PDA/camera or other recording device) in a suspicious manner should be brought to the attention of a staff member immediately.

Business

No person may conduct unauthorized business in any Y facility.

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