Mobile App

HOW TO BUY A MEMBERSHIP AND RE-JOIN THE Y

Mobile App: How to Use

Your Island Y uses a mobile app which allows members to make reservations for programs and facilities with limited capacity. We suggest you make your reservation 48hrs in advance for most programs/facilities. For specifics on reservations review the Reservation information for accessing the Y. Please purchase a membership first.  You will not be able to reserve without a membership.

There is a delay between the two systems and may take up to 1 hour for your membership to appear in the app.

Allow notifications during your app installation to receive push notifications for changes/cancellations to schedules, reminders and other important information.

Downloading the App

Download the YMCA-YWCA Vancouver Island Y Mobile App on the App Store or on Google Play.

 

Creating Your Account/Logging In

1. Download the YMCA-YWCA of Vancouver Island app from the Apple or Google Play Store.
2. Create your mobile app account using the same email address as your Online Service Account.
   1. Don’t remember your email address? Click here to go to the Y Online Services and follow the forgot my password steps. Once you have successfully logged into the Online Service Portal you can use that email to access the app.
   2. Still need help email us at info@vancouverislandy.ca or call the Y during our limited phone hours.
3. Check your email and follow the prompts to create your password.
4. When prompted, allow notifications to receive push notifications for updates or cancelations to the schedule.

How to Make your Required Reservation

To Reserve a Time to Swim, or Squash/Racquetball Court

This includes access to the Pools & Courts

1. Purchase a Y membership
2. Log into the VIY app
3. Click View Schedules
4. From the menu on the top right of the screen, select your preferred branch location or all locations to view all classes
5. Select date to see all available facility areas
6. Available Facility area names will appear
7. Click the drop-down arrow on the facility you wish to reserve.
8. Click the start time to see the available times.
9. Click the “Reserve” button to make your reservation
10. If prior to 48 hours, it will alert you that reservations are not open
11. Once you reserve your spot it will be saved in your app
12. You will be able to view this in the reservation tab at the bottom of your app
13. To cancel a reservation, go to your reservation at the bottom of the screen & click open, find the reservation and request cancellation

To Reserve a Class

This includes classes such as, Group Fitness, Cyclefit, Aquafit, Yoga etc.

1. Purchase a Y membership
2. Log into the VIY app
3. Click Reserve Classes
4. From the menu on the top right of the screen, select your preferred branch location or all locations to view all classes
5. Select date to see all class offerings and locations
6. Class name, time, location, and “Reserve” button will appear
7. Click the “Reserve” button to register for the class
8. If prior to 48 hours, it will alert you that reservations are not open
9. Once you reserve your spot it will be saved in your app
10. You will be able to view this in the reservation tab at the bottom of your app
11. To cancel a reservation, go to your reservations at the bottom of the screen & click open, find the class and request cancellation

Don’t Have a Mobile Device, Tablet or iPad

Reservations can be made using your email via our website.   You will be prompted to log in using the email provided to the Y for your membership account.