MEMBERSHIP POLICIES – THE FINE PRINT

At the Y, we know understanding the terms and conditions of your membership is important.  Please take a moment to review the Membership and Payment Agreement for the  YMCA-YWCA of Vancouver Island.

Membership Access

Photo ID or a past Y Membership card must be presented to access the Y.  The YMCA-YWCA of Vancouver Island follows all Public Health Officer orders.

Check out the reservation information for accessing the Y

Membership Agreement

Members of the YMCA-YWCA of Vancouver Island agree to the follow the Code of Behaviour.

The YMCA-YWCA reserves the right to suspend or cancel a membership without refund for inappropriate behavior or failure to comply with our Code of Behaviour. The polices may be amended from time to time and will be posted as described.

YMCA-YWCA memberships are non-transferable. Members will not loan their membership card to another individual. A valid membership card for each member must be presented when using YMCA-YWCA facilities and/or participating in YMCA-YWCA programs. If for any reason the membership card is not present, photo identification will be required for access.

The YMCA-YWCA is not responsible for damages to or destruction of property belonging to or in the possession of the member, nor for the loss of such property.

When temporary maintenance, repair or refurbishment of equipment and/or facilities occurs membership fees are not refunded or reduced.

The YMCA-YWCA reserves the right to change and/or eliminate equipment, programs, spaces, amenities, and services. The member is responsible for ensuring their contact information is up to date with the YMCA-YWCA.

In the event of an unexpected closure, due to pandemic or an extreme weather phenomenon, the YMCA-YWCA will temporarily suspend charging membership payments.  The YMCA-YWCA will provide notice prior to resuming operations and membership payments.

Membership Payment Agreement

The YMCA-YWCA of Vancouver Island is a charity dedicated to building healthy communities and will subsequently be referred to as “YMCA-YWCA”.

1. Payment

The YMCA-YWCA is authorized to deduct membership payments continuously (from the member’s financial institution or payment card) on the first day of each membership period. Membership periods are one month.

Health, Fitness & Aquatics (HFA) Memberships are separate from Additional Service memberships and may be charged on a different date than your HFA membership fee.

Continuous membership will be renewed automatically until the YMCA-YWCA receives notification as outlined below, to cancel, hold or make changes to the membership.

YMCA-YWCA membership fees will be automatically adjusted when the member reaches an age that has a different membership fee, the new membership fee will be charged on the next payment date.

YMCA-YWCA membership fees are subject to change. The new fee will be charged automatically based on the effective date provided in the notification. Notification of changes in membership fees will be posted in the YMCA-YWCA membership branches and on the YMCA-YWCA website.

2. Financial Assistance

Members who are a part of the Financial Assistance program are subject to all terms and conditions within this Payment Agreement.

Renewal Options

  1. Members with Financial Assistance may email info@vancouverislandy.ca and agree to a 10% decrease in their Financial Assistance 30 days prior to the end of their Financial Assistance Period (1 year). A new application form is not required for this option. This option is only available after the first year of a Financial Assistance approval.  The second year of Financial Assistance you must complete a full re-application.
  2. Members with Financial Assistance may choose to complete a new online application to re-qualify at the same or a new amount of Financial Assistance. Members must re-apply 30 days prior to the end of their Financial Assistance period (1 year).
  3. If the member does not email for a reduction (option 1) or re-apply (option 2) their membership fee will be automatically increased to the full fee.

After the second year

To check the dates of your Financial Assistance period, review your Financial Assistance on the Y’s Online Service Portal.

3. Membership Changes

The member is responsible for updating any changes to their payment information. This includes if the members payment method expires or changes. The member may change their payment information on the Online Services portal a minimum of one (1) day before the next payment date. To request the YMCA-YWCA change your payment information call the YMCA-YWCA a minimum of one (1) day before the next payment date. To change a membership to a new category email the YMCA-YWCA.

4. Returned Membership Payments

If a pre-authorized payment is returned or declined for insufficient funds or any other reason, the YMCA-YWCA will attempt to withdraw fees three (3) additional times within thirty (30) days from my payment date for credit cards.

The member is responsible for any costs charged by their financial institution as a result of attempts by the YMCA-YWCA to collect payment. Membership packages and additional services are charged individually and as such may incur separate fees from the member’s financial institution. If additional attempts to collect payment are unsuccessful the membership and all associated registrations with the YMCA-YWCA will be cancelled.

The member is responsible for paying any outstanding balances in full prior to rejoining or receiving any future services at the YMCA-YWCA of Vancouver Island. Outstanding balances can be paid using your Online Service Portal account.

5. Membership Hold & Cancellation

The member will provide notification by using the online form a minimum of seven (7) days prior to the next membership payment to hold or cancel their YMCA-YWCA membership. A kiosk is available for those members who arrive in person to hold or cancel their membership. Staff are available for assistance.

Membership holds begin on the start date of the next membership period.

The member agrees that if less than seven (7) days notice is provided the next scheduled payment will be charged. The member will have access to YMCA-YWCA programs and services to the end of the next payment period with no refund.

The member agrees to the terms of their hold request. Memberships and payment restart automatically at the end of a membership hold.

The member has certain recourse rights if any debit does not comply with this agreement. For example, the right to receive reimbursement for any debit that is not authorized or not consistent with this PAD Agreement. To obtain more information on my recourse rights visit http://www.cdnpay.ca. This pre-authorized debit agreement is for personal use.

The member agrees to waive the right to receive written notification of the amounts and the dates for each pre-authorized payment and agrees to waive the right to receive written notification of changes in the amounts and/or dates of future pre-authorized payments.

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