REFUND & CANCELLATION POLICIES
Health and Fitness Centre Activities
Including but not limited to: Dance, Advanced Aquatics, Fitness Leadership Programs, Workshops and Children/Youth Programs
Cancellations must be made by email to Registration Services info@vancouverislandy.ca 7 days before the start of the course to receive a full refund.
Cancellations made less than 7 days before the start of the course will be refunded less an administration fee of 40% of the full fee.
Transfer requests (moving to another offering of the same course/program) must be made by email to Registration Services info@vancouverislandy.ca 7 days before the start of the course. Transfer requests made within 7 days will be considered on a case-by-case basis and are not guaranteed to be accommodated. If a transfer request is granted and a subsequent cancellation of the new course is requested, a refund will be issued less an administration fee of 40% of the full fee.
Cancellations made by the YMCA-YWCA of Vancouver Island will be provided a credit to use at the Y for a future purchase. The full or pro-rated amount is based upon the timing and nature of the cancellation. To request the credit be returned to your original method of payment email the Y team at info@vancouverislandy.ca Please note, Membership payment processing takes place in a separate part of the system and as such credits will not be automatically used towards automatic monthly membership payments.
Private (& Semi Private) Swim Lessons/Personal Coaching/Small Group Training
No refunds will be provided for cancellations except medical refunds (see below).
Make-up lessons/sessions will only be available when participant is required to miss a scheduled lesson/session due to illness; only one lesson/session per set can be re-scheduled. Re-scheduled lessons/sessions are not guaranteed to be available during day/time of missed lesson/session.
Course Materials/Manuals
There are no refunds for course materials or manuals once they have been provided to a participant.
Insufficient Registration
Courses/workshops cancelled by the Y due to insufficient registration will receive a full refund.
Medical Refunds
Cancellations will not be refunded after a course begins unless a medical note is provided; the refund will be pro-rated.
YMCA-YWCA Registration Policy
The customer agrees that by completing registration and making payment into a single activity or multiple activities with the YMCA-YWCA that they immediately become subject to the activity or program specific cancellation and refund policy.
Memberships
Memberships are not a part of these policies. Click here to view the Membership Policies.