Guidelines
Downtown Y Facilities
Westhills Y Facilities

Facility Guidelines

Access

Effective October 5, please review the Reservation Changes and Vaccine Requirements for accessing the Y. Photo ID or a past Y Membership card must be presented to access the Y.  At this time the Y is unable to accommodate access for drop ins, visiting Y members or promotional members.

For information on COVID protocols, facilities and services available click the link below.

Know Before You Go

Lost and found

During the COVID-19 pandemic we are unable to store any items left behind. Call the Y (250.386.7511) on the same day and we can try to locate your item for you.

Parking

The Westhills Y has large public parking lots available to members, no parking pass is required.

At the Downtown Y parking is available on a first-come, first-serve basis and is for Downtown Y members only while they are using the Downtown facility for a maximum of 2-hours. Parking lot entrances are located on Broughton Street and on Courtney Street.

When you arrive for your first visit please ask a Y staff member for a parking pass.  All parking passes expire on December 31. New parking passes are available for pick up early December at the Downtown Y. It is the responsibility of the member to renew their parking pass before December 31.  Parking passes must be displayed on the rear-view mirror of the vehicle. Robbins Parking Services monitors the Downtown Y parking lot. Failure to comply with parking guidelines may result in ticketing or towing by Robbins. All parking disputes must be addressed with Robbins.

Please note: There is a waiting lane in the Broughton Street parking lot. This lane is for members wishing to wait for an available space if the lot is full. Do not idle or block the sidewalk if you choose to use the waiting lane.

Etiquette

The Y is a shared experience for everyone to enjoy. Each of us can make it better for all by being considerate of others. Y members, participants and staff pledge to treat one another with respect and dignity. Membership is enhanced when all members share in promoting agreed standards of courtesy and behaviour.

Dress Code

In order to respect the comfort and safety of everyone in the facility, proper workout wear is required. Athletic/closed toe shoes are required, along with comfortable tops and bottoms suitable for your fitness regime, and our family environment.  Clothing that expresses any profane or discriminating messages is not permitted.

Bathing attire in the pool includes attire used for the purpose of swimming only. When using any of the pools, all swimmers must change from street clothes to swimming attire. Swimming attire must permit individuals to participate safely in programs and be suitable for our family environment. T-shirts over swimsuits are permitted, however undergarments and cut offs are not.  Religious requirements will be accommodated as long as safety of self and others is not compromised. Outdoor shoes are not permitted in the shower areas or pool deck.

Smoking Policy

There is no smoking anywhere on Y property. This includes parking lots.

Sensitivities to scents

Some members have severe allergies or sensitivities to strong scents. Please restrict the use of perfumes, colognes, hairsprays and body sprays.

Food and drink

Food is only permitted in the lobby area.  Non-spill beverage containers may be used throughout the facility.  Please note glass is not permitted anywhere in the facility.  Please help us keep our facility clean and well-maintained

Image recording devices

For personal security and privacy, photography and video recording are not permitted anywhere in the facility. Any exception to this protocol is only with expressed written permission of the Centre Manager. The use of image recording devices (including cell phone/PDA/camera or other recording device) in a suspicious manner should be brought to the attention of a staff member immediately.

Business

No person may conduct unauthorized business in any Y facility.

Due to staff shortages the in person transactions are limited at our Member Services Desks.  Interested in working with us, check out our career opportunities here. Members are encouraged to use the Online Service Portal to purchase or update their account online.


Fitness Centre

The First Floor includes access to the Keiser air pressure resistance machines, free weight area, squat racks, bench press decks, dual cable machine and hammer strength equipment.  Limited cardio equipment including treadmills, ellipticals, recumbent bikes, Cyclefit bikes and NuStep machines. The Second Floor includes access to the Atlantis selectorized machines, limited dumbbell free weights up to 50lbs and cable machine. Cardio equipment including treadmills, ellipticals, step mills, stationary bikes, recumbent bikes and summit trainers. In this transition period, equipment that was removed will be added back and spacing will be decreased.  The functional fitness room, boxing area and stretching areas are also included in the fitness centre.

Cleaning Protocols: Cleaning supplies are provided throughout the fitness centre.

Functional Fitness Room Hours: Monday – Friday 6am – 7:30pm, Saturday 7:30am-9:45am, 11:15am – 12:45pm and Sunday 7:30am – 12:45pm

Change Rooms/Areas

Lockers are now available for use in the change rooms.  We still suggest that you leave all unnecessary items at home or stored out of sight safely in your vehicle.

The Plus change room will be used as a change room, however, all plus amenities continue to be closed.  The closed plus amenities include towel service, the lounge area, sauna, steam and hot tub.  Please use the changeroom that has the most available space after your workout.

All Change Rooms

  • All Change Rooms Close at 7:30pm – Monday – Friday
  • All Change Rooms Close at 1:00pm – Saturday & Sunday

Lockers

Lockers are now available to use in the Downtown Y change rooms.  Lockers require that you bring your own lock from home, no locks are available for sale, rent or loan.  Lockers are for use while in the facility only do not leave items overnight.  At this time membership plus amenities and tote basket rentals are not available. The YMCA-YWCA of Vancouver Island is not responsible for lost or stolen items from unlocked or locked lockers.   We still suggest that you leave all unnecessary items at home or stored out of sight safely in your vehicle.

Racquetball and Squash

Please read carefully the information below to learn how to book your court.

Court bookings will be done using the Y App or online, to learn more about the app and how to reserve click here.  For your reservation time only 1 member is required to book a time online for your court.  Any additional member(s) will be checked in and reserved by staff upon arrival at the Y.

Court bookings are 60 minutes in length allowing for members to get to their court and have approximately 45 minutes of play.   There are no forfeit times if a member is late.  At this time access to the courts and the Y is limited to members and their guests and those actively playing. Spectators are not allowed.

At this time there is no equipment available for rent or loan.  Bring your own racquet, ball and eye protection.


Many other programs and services have also resumed; click a link below for more information.

Pool Areas & Aquatics

Group Fitness Classes

Personal Fitness Coaching

Private Swim Lessons

Playcare and Children’s Programs are open at the Westhills Y.

Childminding, Preschool, Children and Family Recreation Programs

Due to staff shortages the in person transactions are limited at our Member Services Desks.  Interested in working with us, check out our career opportunities here. Members are encouraged to use the Online Service Portal to purchase or update their account online.


Fitness Centre – Second Floor

The Fitness Centre – Second Floor includes access to treadmills, upright and recumbent bikes, ellipticals, free weight area, hammer strength equipment, selectorized weight equipment & step mills. In addition, members have access to the Fitness Studio and Functional Fitness Room.

Functional Fitness Room hours: Monday – Friday 6am – 11am & 1:45pm – 7:30pm, Saturday & Sunday 7:30am-12:45pm

Cleaning Protocols: Cleaning supplies are provided throughout the fitness centre.

Change Rooms/Areas

Changerooms are available. Lockers are available to members who have received their membership card.

Change Room Cleaning Closure Times – Last entry to the change rooms is 15 minutes before closure times.

  • Womens Change Room – Monday – Friday 2:00-2:30pm
  • Mens Change Room – Monday – Friday 2:30 – 3:00pm
  • All Change Rooms Close at 7:30pm – Monday – Friday
  • All Change Rooms Close at 1:00pm – Saturday & Sunday

Lockers

Lockers are available to Y members who have given written consent to store their vaccination status and received their Y Card.  Your Y card is required to lock and unlock the locker.


Many other programs and services have resumed; click a link below for more information.

Pool Areas & Hot Tub, Sauna and Steam Room

Group Fitness Classes

Personal Fitness Coaching

Private Swim Lessons

Childminding, Preschool, Children and Family Recreation Programs

Playcare

Healthy Living Programs

 

Reserve a Class