REGISTRATION SUPPORT

The Registration Services team is available by phone (250-386-7511) during the following hours: Monday – Friday 8:30am – 3:00pm.  Please note we are closed on statutory holidays and weekends.  At this time in person registration support is not available at any Y location.

Email our team anytime at registration@vancouverislandy.ca


2022 SUMMER REGISTRATION

Updated Jan 26 – 2:45pm

RETURNING CAMPERS

Wednesday February 9, 2022 – 12:00pm (noon)

NEW CAMPERS

Wednesday February 16, 2022 – 12:00pm (noon)

2022 RETURNING CAMPER EARLY REGISTRATION

We strongly suggest you check your account prior to registration day.

Please log onto your Online Service Portal account and verify the following to ensure you have no delay or miss out on registration.  Most camps will fill up on the day registration opens.

  1. Click this link https://ca.apm.activecommunities.com/vancouverislandy/ActiveNet_Login
  2. Use your email and password to log in.  If you cannot remember your log in email, follow the forgotten password steps. Do not create a new account this will not fix the issue and will create further challenges.
  3. Click on My Account  on the top right of the screen.
  4. Under Payment and Order Management click on Transaction and Payment History
  5. You should see an Enrollment from October – November 2021 (see below for example) for each camper for:  2022 Early Camp Registration Enabled #9408
    1. If you do not see this please email registration@vancouverislandy.ca as soon as possible.  This will allow your camper early registration.
  6. If you see this registration your camper will be enabled for early registration.

Example of Enrollment on Transaction and Payment History

2022 Payment Options

Payment is available online by credit card only.

Payment plans are available and can be selected during checkout. Payment plans will charge your credit card automatically on the payment dates. Please review the Payment Agreement for payment terms and conditions.

Registration Services is available to assist over the phone. At this time, in person payment is not available.

FINANCIAL ASSISTANCE IS AVAILABLE


REGISTRATION, CANCELLATION AND REFUND POLICIES

The YMCA-YWCA of Vancouver Island is a charity dedicated to building healthy communities and will subsequently be referred to as “YMCA-YWCA”.

YMCA-YWCA  Registration Policy

The customer agrees that by completing registration and making payment into a single activity or multiple activities with the YMCA-YWCA that they immediately become subject to the activity or program specific cancellation and refund policy.

Camp Cancellation and Refund Policy

Cancellations received by May 1st are subject to a 25% administration fee of the total camp cost including future payments. After May 1st camp fees are non-refundable.  All requests must be submitted by email to registration@vancouverislandy.ca. This includes all non-medical refund requests including but not limited to those due to camp space being unavailable for friends, siblings, and/or due to other summer opportunities becoming available outside of Camp Thunderbird programs.  The YMCA-YWCA of Vancouver Island follows all Public Health Officer orders.

Medical cancellations will qualify for a refund of the unused portion of the program, less a $50 administration fee. In some cases, a doctor’s note will be required, at the discretion of the Camp Managers.

No refunds will be issued in instances where a camper is removed during a camp program at the choice or request of the camper or camper’s parent(s)/guardian(s) or is dismissed from camp for contravention of the camp commitment.

Waitlists

Is the camp you wanted full… using the Online Service Portal you can add your camper to waiting lists.

If a space becomes available we will email you with a time frame to complete registration for your camper.  If we do not hear from you we will assume you do not want the space and offer the space to the next camper.

More than 5 days before camp starts: 24 hour window to register.

Less than 5 days before camp starts: 12 hour window to register.

2 or less days before camp starts: we will contact campers in order of the waitlist, providing a 2 hour window to respond. If we do not hear from you we will assume you do not want the space.

 

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